Frequently Asked Questions (FAQs)
Watch this video: https://youtu.be/QFt7d0WAGOY
For singers who want to stop relying on their smartphone/tablet and use the BLACK BOX Prompter, learn how to copy, paste, and format your lyrics so they appear flawlessly.
1. Use a basic text editor like Notepad (PC) or TextEdit (Mac). Microsoft Word and Google Docs also works.
2. Copy lyrics you find online and paste them into your text editor and get it just the way you want to see it on your BLACK BOX Prompter.
a. add your line breaks
b. label your song sections in brackets
3. When saving:
a. Name the files the title of the song (Keep it clean: do NOT include things like artist name, extra notes, numbers, etc. in file name; avoid special characters).
b. Save them to your hard drive and then copy them over to the USB thumb drive.
c. Properly eject thumb drive from your computer/Mac.
4. Insert into the side of your BLACK BOX Prompter and the software will recognize your USB thumb drive and start importing immediately. Done!
Remove your USB thumb drive from BOX when done and store in a safe place.
1. Use Notepad (PC) or TextEdit (Mac), list out the song names in the order you wish to play them (only the song name – not the artist’s name). Song names must match perfectly word-for-word as what’s on your set list (though not case-sensitive).
***Please do NOT add sequential numbers, file extensions, or extra info to your list of song titles. Every. Letter. Counts.***
2. To break up your list of songs into multiple sets, simply skip a line (every time you skip a line, it tells BLACK BOX Prompter to start a new set so you can easily see “Set 1”, “Set 2”, “Set 3”, etc.).
3. When saving your set list, be sure to:
a. Give it a friendly/recognizable name (We recommend including date and venue of your gig), E.g. “2024-11-14-GeorgesBar” (file extension should be a text-based file (i.e. must end in .txt, .docx, or .odt)
b. Do NOT use spaces or weird characters (no quotes, parentheses, question marks. etc.). Only acceptable characters other than letters/numbers are:
– Commas ,
– Periods .
– Dashes –
– Underscores _
– Brackets (but not parentheses) { } [ ]
c. Save it to your local hard drive first, then copy your set list files over to the “setlists” folder on your USB thumb drive.
4. Loading new Set List to your BLACK BOX Prompter:
a. Properly eject your thumb drive (right-click on the thumb drive and choose “Eject”)
b. Insert thumb drive into your BLACK BOX Prompter and it will immediately recognize it and you’ll see your new set list in your “View Set Lists” menu.
BEFORE YOUR GIG: Double-check all your lyrics/chord files are named properly, spelled correctly, and already loaded on your BOX so it perfectly matches the songs on your set list.
*** If your lyrics/chord file is not present or misspelled, then you will see an error on your BOX saying it can’t find the song. ***
BLACK BOX Rocks (the built-in software) relies on reading text — so for basic chord charts on guitar chord sites like Ultimate-Guitar.com, the short answer is ” yes” (but it’s not compatible with “Pro” or Guitar Pro versions).
It can also display tablature as long as it’s in a text format.
Simply copy and paste your chord charts and lyrics into Notepad, Microsoft Word or Google Docs.
If necessary, reformat it to your liking and save it to your hard drive and then copy them over to your USB thumb drive (included).
Save the file name as the exact title of the song (do NOT include artist’s name, notes, or special characters – this is crucial for making sure the BLACK BOX Prompter software can match and retrieve the exact song you want to display).
When you insert your USB thumb drive containing your chord chart files, your BOX will recognize your .docx and .txt files and copy them over.
Watch this video to see step-by-step instructions on copying chord charts over to your BLACK BOX Prompter.
When you export or copy over your current lyrics or chord files to the USB thumb drive (included), make sure they’re in either Microsoft Word/Google Docs (.docx) or plain text (.txt) formats.
If you do not have access to MS Word or Google Docs, then we recommend using WordPad (in Windows) or TextEdit (Mac).
BLACK BOX Rocks (the software inside) will immediately recognize them and you’ll see them listed.
Yes!
All BLACK BOX Prompters have WiFi built-in where it will recognize the nearest networks and you can connect to the Internet just like you do with your smart phone.
You can also hook up a keyboard (optional) so it’s easier to type in your network password.
Note: Connecting to the Internet is required to receive the latest software updates.
Not at this time, but if you live outside of the United States and Canada and would like to order a BLACK BOX Prompter, contact us and we may consider it in the near future.
The BLACK BOX Prompter is only available in Portrait (vertical) orientation at this time, however a horizontal orientation is coming soon, stay tuned…
Yes! BLACK BOX Prompters have the ability to turn on “Smart Scrolling” – an auto-scroll feature that lets you control the speed of your lyrics/chords with your foot pedals.
It’s called “Smart scrolling” because, during a solo (when it sees the word “SOLO”), it’s smart enough to pause momentarily and not get too far ahead.
We are working on making the auto-scroll (Smart Scrolling) feature appear smoother and less choppy on a future release in late 2024.
Be sure to subscribe to our newsletter so you get notified as soon as it becomes available.
Yes! You can enable “Color Settings” which will apply colors to certain sections of the song (e.g. [Chorus], [Bridge], etc.).
Choose to colorize just the section headers or the entire section.
No subscription fees to use the software that comes with the BLACK BOX Prompter (we call “Black Box Rocks” and the foot pedals. Free software updates will be available here on our website (blackboxprompter.com/support).
If you are an OnSong user and wish to transfer (and view) your songs and set lists to BLACK BOX Prompter, then an OnSong Premium subscription is required.
Wireless Sync should show the exact same song as the main box you want to control the others with (we’ll call the “Controller”).
A few things to consider:
- Make sure there is only one BOX set as the “Controller” and all other BOXes should be set as “Receivers”.
- Make sure the font size is the same on all the BOXes.
- If a different song is appearing on the Receiver, then reboot both the Controller and the Receiver.
Yes, in the top-right corner there is a 1/2″ cm gap to make the polycarbonate shield easily removable.
Grab some needle-nose pliers and a wash cloth to prevent scratching the polycarbonate and gently insert the pliers into the gap underneath the black trim to pry off the corner. Do the same to the other side. Remove the trim pieces (remember their exact location so they can snap back into place when you put them back).
To clean Polycarbonate:
Do NOT use Windex or ammonia-based cleaning solutions.
With a microfiber cloth (or lint-free cloth) use isopropyl alcohol.
Depends on what you mean by “a lot”. 🙂
If you’d like to purchase more than 5 units at once, contact us to discuss wholesale pricing options.
Firmware updates are always free. To update your firmware of BLACK BOX Rocks (the name of the software), go to the Main Menu and:
- Connect to the Internet via WiFi if you’re not already connected (see WiFi Settings)
- Select “Update Software” and within seconds it will update your software to the latest version.
We will post product updates on the website as soon as they become available.
Due to demand, we are not offering any discounts at this time. If you ordering on behalf of a 501(c)3 non-profit organization, then you will not be charged sales tax on your purchase.
If you’d like to purchase 5 or more products, contact us regarding wholesale pricing options.
Due to Digital Millennium Copyright Act (DMCA) and other licensing requirements, we are not permitted to pre-load and/or save any copyrighted works (e.g. song lyrics, chords) since we do not own the licensing to the songs.
BLACK BOX Prompter products are proudly designed and assembled in Texas (USA).
Yes, at Checkout, you have the option to choose “Affirm” as a payment method which lets you pay up to 6 months interest-free, depending on credit.
PayPal also has interest-free payment options available.
Every BLACK BOX Prompter comes with a one-year Manufacturer’s warranty from the purchase date shown on receipt (up to three years when you register).
That would be very rare!
But we have a 30-day “no questions asked” guarantee. Just contact us (include your order number) and we will send instructions on sending it back to us. Once we receive it, we will refund your full purchase price (return shipping not included) within 10 business days.
You can easily create your own image to display at startup.
1. Create your own image file with dimensions of 1080×1920 and save as either a .jpg, .jpeg, .png, or .pdf file.
2. Save it to your USB thumb drive, inside a ‘logos’ folder.
3. Properly eject your thumb drive and insert it into your prompter (will immediately start importing image file(s).
4. After rebooting, from Main Menu go to “Startup Image” and choose the image you’d like to display at startup/during breaks.
PRO TIP: In all of your set lists, you’ll see your startup image as if it was a song. When you click on it, the image pops up immediately – this is intentional so you can easily retrieve this image which is helpful to show your band’s brand before a set or between sets).